Shipping policy
Shipping Policy
At SHWN, we pride ourselves on delivering a seamless and premium shopping experience from start to finish. Below, you’ll find everything you need to know about our shipping process.
Processing Times
Each order is carefully prepared to ensure the highest quality standards. Please allow 1–3 business days for us to process and pack your order. You’ll receive a confirmation email with tracking details once your package has shipped.
Shipping Options & Rates
We offer the following shipping methods to deliver your order safely and on time:
- Standard Shipping (5–7 business days): Domestic Free
Shipping times are estimated and may vary slightly depending on your location.
International Shipping
We ship worldwide! International delivery times and rates vary by destination and will be calculated at checkout. Please note that additional duties or customs fees may apply for orders shipped outside of Australia. These charges are the responsibility of the recipient.
Packaging
Every SHWN purchase arrives in thoughtfully designed packaging that reflects the exclusivity of our brand. Whether it’s a gift or a treat for yourself, unboxing SHWN is an experience in itself.
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email to monitor its journey to you. If you have any questions about your shipment, feel free to reach out to us at shwnau@gmail.com.
Lost or Damaged Packages
We take extra care to ensure your order arrives safely. However, if your package is delayed, lost, or damaged during transit, please contact us within 7 days of the delivery date, and we’ll work to resolve the issue.
Additional Notes
- Please ensure your shipping address is correct at checkout. SHWN is not responsible for delays or failed deliveries due to incorrect address information.
- Shipping times may be impacted by holidays or unforeseen circumstances.
For any shipping inquiries, please reach out to our support team at shwnau@gmail.com.